Returns & Refund Policy
We pour love into every cake and stand behind every order.
Due to the perishable and custom-made nature of our cakes and desserts, Luxe Layers Cakery does not accept returns or exchanges once an order has been picked up or delivered. However, if there is an issue caused by an error on our part, we will work with the customer to resolve the situation.
what to do
If You Believe There Is an Issue With Your Order
- Contact us within 24 hours of pickup or delivery
- Provide clear photos of the product
At Our Discretion
Possible Resolutions
Partial Refund
Store Credit
Replacement of Affected Portion
Design Correction When Possible
Because all cakes are custom-made and perishable, refunds cannot be issued based on personal taste preferences or design changes after approval.
Shipping & Pickup
Delivery Policy
Luxe Layers Cakery offers local delivery within the Miami area for select orders. Delivery fees vary based on distance.
Customers may also schedule local pickup from our Miami location.
Delivery timelines and details will be confirmed during the ordering process.
Have Questions About Your Order?
We’re here to help make every experience with Luxe Layers a sweet one.